I was there for about an hour. My parents booked a room for a wedding and I used it to get ready (i didn't spend the night). Seemed pretty clean, but is under renovation. I expect it to be much better in the coming weeks. The place has a swimming pool, but it is tiny. It's really just large enough for 8 people to stand in. No actual swimming is possible here, even if alone. Other than that, nice place and conveniently located for The area.
I stayed at Fairfield Inn & Suites during a hot weekend in the summer when I didn't have air conditioning in my apartment. The hotel clerk was very welcoming and made us feel at home. We had dinner at the attached restaurant, Waxy O'Connor's, and then spent the rest of the weekend hanging out in our air conditioned room. The hotel is a little dated. Our room was tidy and very clean, but it was muggy and smelled of mold. I'm assuming this is due to the age of the hotel and the wallpaper. The air conditioner was not helpful in alleviating the smell or the moisture that clung to the air, but it did keep us cool, which was the objective for staying here. The room took some getting used to, but after the initial adjustment, we were okay. Fairfield Inn & Suites served its purpose for the weekend.
Clean comfortable bed. Pillows were not great. Did not experience pool but by looks of it, it was not super inviting. Breakfast in the morning was nice with hard boiled eggs or scrambled with ham and cheese, home fries, bacon, fruits, cereals, pastries, bagels, bread, yogurts, juices, coffee and tea. Overall I would stay here again.
Stayed here on New Year's Eve with only 1 complaint. When checking in, overheard desk clerk asking housekeeping employee if all the rooms had been cleaned. She said yes but, a couple of rooms still needed towels. When we got to our room door was open with dirty towel on floor outside of room & no soap, washcloths, or shampoo in room. Went back down to tell clerk and she said they'd be right up. Went down 45 mins. later to tell clerk they still did not arrive. They finally came 15 mins. Later. Really nice hotel though. Redoing the inside with new carpets, paint, etc. Bed was super comfortable And room was nice & clean
We have stayed here once before, for work. This second time we booked on a fairly short notice within two weeks. We stayed in early November 2017. When we got there, we went down to the hot tub, and it was closed! We talked to the manager, and he said that it was down for a part needed. It had already been down for two weeks... And, get this, it would be down for at least another two weeks. We complained heartily, because after a long day at work, this is the one thing we had looked forward to, to be able to come and relax in the hot tub. This is the reason we chose this hotel over some others in the area. Why couldn't they next day air the part in? Think of all the people that are booking this hotel thinking they are getting a hot tub, and then disappointed getting there and it's not available! I notice other reviews, even from Sept. 2017 which also state the hot tub was closed. I think for a hotel this is entirely unacceptable. So we left and went to a little more expensive place. We talked to Marriott Customer Service, were on the phone with them for about 2 hours. They said that they would give us 20,000 reward points, but that for compensation for the Fairfield Inn 100% guarantee that they advertise, it would have to come from the manager. Well after much waiting the manager offered only 2500 additional points. This despite the fact that we had clearly stated we needed reimbursement, because we had to go to a slightly more expensive place (because their hotel was defective, no hot tub, and at no fault of ours!) - we needed reimbursement because we were being reimbursed for work and we would be out the additional money. The Fairfield Inn 100% guarantee states that they can reimburse the cost of one nights stay. Well customer service finally got back with us and they refused to reimburse us, stating that the points was all we were going to get and they talked to the manager, Nimish Bhatt, and he refused to do anything else, so customer service would do nothing more either. We will never, ever stay there again, even if we have to come to go to work in that area again! I would suggest that given our experience, along with others' similar experiences, that this hotel is going downhill and not living up the Marriott name standard!
Fairfield Inn Suites By Marriott Plainville is a US Lodging based in Plainville, Connecticut. Fairfield Inn Suites By Marriott Plainville is located at 400 New Britain Ave, Plainville, CT 06062, USA.
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